Purpose of the Terms: These Terms and Conditions ("Terms") govern your use of Lucky Hippo Casino's services (the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Acceptance of Terms: If you do not accept these Terms, please leave our website immediately. Your continued access or use of our Services constitutes your acceptance of these Terms and any subsequent changes thereto.
Age and Legal Restrictions: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. Our Services are intended for residents of Australia only, and we reserve the right to restrict access to our Services in accordance with applicable laws.
Account Registration
Eligibility: To register an account with us, you must provide accurate and truthful information about yourself. By registering an account, you represent that you are eligible to use our Services under these Terms.
KYC and Verification Requirements: We may require you to verify your identity and address before making a withdrawal or accessing certain features of our Services. You agree to cooperate with our verification processes and provide any necessary documentation.
Responsibility for Account Security: You are solely responsible for maintaining the security and confidentiality of your account login credentials and any other sensitive information related to your account.
Deposits and Withdrawals
Accepted Payment Methods: We accept various payment methods, including Visa, Mastercard, Bitcoin, Ethereum, and USDT. Please note that some payment methods may not be available in all jurisdictions.
Minimum and Maximum Limits: The minimum deposit is AUD 25, and the maximum deposit limit is AUD 5,000. The minimum withdrawal is AUD 25, and the maximum withdrawal limit is AUD 5,000 for crypto payments, and AUD 2,500 for bank transfers.
Processing Times and Fees: We process deposits instantly, while withdrawals are processed within 24 hours. Processing times may vary depending on your payment method and other factors. There are no fees associated with deposits or withdrawals using our accepted payment methods.
Anti-Money Laundering Policy: We comply with all applicable laws and regulations related to anti-money laundering ("AML") and know-your-customer ("KYC"). You agree to cooperate with our AML and KYC procedures, which may include verifying your identity and source of funds.
Bonuses and Promotions
How Bonuses Are Credited: We offer various bonuses and promotions to our players. These bonuses are subject to the terms and conditions outlined in each promotion, including any wagering requirements or expiry clauses.
Wagering Requirements: All bonuses must be wagered at least 40 times on slots before they can be withdrawn. Some games may not contribute to the wagering requirement as outlined in our bonus policy.
Expiry and Abuse Clauses: Our bonuses are valid for a specified period, and any unused balance will be forfeited after this period expires. We reserve the right to cancel or modify our bonuses at any time, without notice.
Gameplay and Fairness
RNG Usage: We use Random Number Generators ("RNGs") to ensure that all games are fair and random. Our RNGs are regularly audited and certified by independent third-party testing agencies.
Game Malfunctions: If a game malfunctions, we may suspend or cancel the game until it is resolved. In some cases, you may be eligible for a refund or other compensation.
Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools to help you manage your play, including deposit limits, wager limits, and session reminders.
Responsible Gambling
Self-Exclusion Options: You can self-exclude from our Services by contacting us through our customer support channels. Self-exclusion is effective immediately, and you will not be able to access our Services during this period.
Deposit, Wager, and Session Limits: We offer various tools to help you manage your play, including deposit limits, wager limits, and session reminders.
Help and Support Links: You can find links to responsible gaming resources and support services in the footer of our website.
Prohibited Activities
Bonus Abuse: We do not tolerate bonus abuse or any attempt to manipulate our bonuses. If we suspect that you have engaged in bonus abuse, we may cancel your account and forfeit any winnings.
Fraud, Collusion, or Manipulation: You agree not to engage in any fraudulent, collusive, or manipulative behavior while using our Services.
Use of Bots or Automated Systems: You agree not to use any bots or automated systems to play our games or manipulate the outcome of a game.
Account Suspension and Closure
Voluntary Account Closure: You can close your account at any time by contacting us through our customer support channels. Your request will be processed within 24 hours, and you will not be able to access your account until this process is complete.
Breach of Terms: If we believe that you have breached these Terms or engaged in prohibited activity, we may suspend or close your account without notice.
Inactivity and Dormant Accounts: We reserve the right to suspend or close accounts that are inactive for a prolonged period. In such cases, any balance remaining in your account will be forfeited.
Privacy and Data Protection
Information Collected: We collect certain personal data from you, including name, email address, phone number, and IP address. We use this information to provide our Services and comply with applicable laws and regulations.
Use and Storage of Personal Data: We store your personal data securely in accordance with our data protection policy. You can request access to or correction of your personal data at any time by contacting us through our customer support channels.
GDPR Compliance (if applicable): We comply with all applicable data protection regulations, including the General Data Protection Regulation ("GDPR").
Limitation of Liability
Losses: We do not accept liability for any losses or damages resulting from your use of our Services. This includes, but is not limited to, losses resulting from game malfunctions, technical issues, or system errors.
System Errors: We may experience system errors or technical difficulties that affect the quality or availability of our Services. In such cases, we will attempt to resolve the issue as soon as possible.
Third-Party Links: Our website may contain links to third-party websites or services. We do not accept liability for any content or services provided by these third parties.
Amendments and Updates
Right to Modify the Terms: We reserve the right to modify or update these Terms at any time, without notice. Your continued access or use of our Services constitutes your acceptance of any changes thereto.
Notification of Changes: We will notify you of any significant changes to these Terms through email or other means. However, we may make minor changes without notification.
